Do you know what to do when confronted with:

• a conversation that you’ve lost control over?
• a customer who asks for a refund or cancellation?
• a question or request that requires a “no” response?
• a company crisis in which normal operations are interrupted or suspended?

In this course, you’ll learn to tackle each of those difficult scenarios—beginning with regaining control over a conversation that’s gone off track. But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.