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Featured as 2022 Top LMS Provider

We were featured in a special edition magazine of HR Tech Outlook, the Corporate LMS Edition.

We are pleased to announce that CD Training Academy (CDTA) has been featured in HR TECH OUTLOOK as a Top Corporate LMS Solutions Provider for 2022.

Our Learning Management System (LMS) is the perfect choice for companies wanting a turn-key solution to managing training. Our platform is customized and branded for your company with your own designated link to log in. It retains all your business and employee training records in an easy and manageable format that makes tracking recurrent training and completing audits a breeze.

Why choose CDTA?

  • User-friendly
  • At-a-glance Dashboard
  • Revision Tracking
  • Learning Paths
  • Affordably Priced
  • Five user levels: Administrator, Instructor, Manager, Supervisor, and Trainee
  • On-the-Job Training (OJT) recording, tracking, and reporting
  • Observation Assessment
  • Add your own Courses
  • 60+ Courses included with subscription
  • Reports
  • Customized and branded to your company
  • No software to install
  • 21 CFR Part 11 Compliant

 

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CD Training Academy

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CD Training Academy: The Training Partner for Highly Regulated Industries

How do I Avoid a Conflict of Interest in my Business?

What is a conflict of interest? A conflict of interest occurs when an employee’s personal interest impacts their judgment or actions in the workplace. These decisions can ultimately affect your business negatively and compromise your ethics. For these reasons, it is important to have a plan in place that educates employees about what is considered a conflict of interest to avoid liability. 

Everyone in your business should receive training on avoiding conflict of interest. In some circumstances it can be challenging to avoid all conflicts of interest, so it is important to be educated on how to handle these situations to avoid further implications. Everyone’s goal is to do the right thing and act with integrity, although the lines often get blurred between right and wrong when faced with ambiguous ethical dilemmas.

Our values, ethics, and integrity are a direct reflection on who we are as individuals and as a company. That’s why we formally revisit our three key values every year to refresh your knowledge with interactive case studies, like this one.

Here are Three Important Key Values:

  1. We are responsible. We abide by all laws and regulations impacting our business and always act in the best interest of our customers.
  1. We embrace our diversity. Our shared success depends on the talent, skills, and expertise of a vast array of people. This commitment to diversity is an essential element to our business success.
  1. We pursue excellence in all that we do. We’re laser-focused on meeting the needs of our customers and holding ourselves to ever-higher standards in every area of our business. 

A few important questions to ask yourself when you strive to do the right thing:

  • Do you have personal or private interests that may conflict or be perceived to conflict with your duties? 
  • Could there be benefits for you now or in the future that could cast doubt on your objectivity? 
  • Are there risks associated for your or your organization? 
  • Do you stand to gain or lose from the proposed action or decision?

Our new course, ‘Avoid Conflict of Interest,’ will help your employees better understand how to identify potential conflicts and handle them when they arise. For more information on how CD Training Academy can help you, call Alaina at (417) 553-2121 or email alaina@cdtallc.com.

Dealing with Difficult Customer Situations

Have you ever been in an awkward situation when dealing with customers? 

 Customer service roles can have many challenges, one being the customer. You will find yourself in situations that are less than ideal as an unhappy customer is never the goal. However, the steps you take to resolve the customer’s concern will determine how the situation will play out. Knowing what to say to a customer and how to say it will lead to a more favorable outcome. While this can save the situation, it requires you to have the proper training and knowledge, which lies in your employers’ hands.

 Do you know what to do when confronted with:

A conversation you’ve lost control over?

A customer who asks for a refund or cancellation?

A question or request that requires a “no” response?

A company crisis in which normal operations are interrupted or suspended?

 If you answered ‘no’ to any of these questions, you’ve come to the right place. With the proper training and implementation, you can become an expert in dealing with uncomfortable situations and navigating them to keep the customer pleased and you in control. If you have a role in customer support or sales, it is likely you will come across these situations. This is why it is imperative you are given the right tools that equip you for success in dealing with demanding customers.

 Whether you are in an entry-level position or a seasoned professional, we can all find ourselves in a difficult situation. Business owners should take the proper steps in equipping their employees with the knowledge they need in order to be comfortable dealing with customers of all types. The more your employees practice their skills, the more confident they will feel in these situations.

 Don’t let difficult situations get the best of you. Learn how to resolve and combat those awkward conversations with these seven simple tips!

  1. Listen Actively
  2. Ask Specific Questions to Identify the Problem
  3. Stay Calm
  4. Keep Communication Open
  5. Don’t take it Personally
  6. Assess the Customer’s Needs
  7. Look for a Solution

 CD Training Academy now offers the course ‘Difficult Customer Situations,’ which will teach your employees to tackle challenging scenarios and regain control when a conversation goes sideways. This course will walk employees through four complex customer service scenarios and teach them the proper approach for each situation.

For more information on how CD Training Academy can help you, call Alaina at (417) 553-2121 or email alaina@cdtallc.com.

Why Should Your Business Invest in an LMS

Learning Management Systems are becoming increasingly popular among businesses around the world. The software application helps deliver educational courses, automates the repetitive process, enables tracking and reporting, and improves document management and administration. If you are also thinking about leveraging an LMS but aren’t sure if it’s worth the investment, then here are a few reasons why your business should invest in an LMS.

You Can Provide Consistent Corporate Training

Using an LMS to train your staff keeps you from worrying about what they are learning. By adding a strong curriculum into your LMS, you can make sure that your employees are always up to speed on the industry standards and your organization’s current procedures. This is highly beneficial for organizations that have to regularly train their employees, as an LMS is a more economical and straightforward choice. CD Training Academy’s LMS allows businesses to provide remote training to their employees. This remote training feature helps employees who already have a full workload to take training when it’s convenient for them. Weekend seminars, after-hour workshops, and typical long training sessions aren’t employees’ favorite because they take up their free time. Implementing an LMS will make your employees feel more comfortable when undergoing training and it is more cost-effective than all the options mentioned above. With an LMS, you can provide training according to your employees’ preferences and get more consistent results.

You Can Cater Employee’s Individual Needs

Paper-based training initiatives are disconnected, disorganized, rigid, and doesn’t allow you to understand your team’s current skill set. On the other hand, an advanced LMS allows you to understand your staff’s skillsets and their shortcomings that require training. An LMS allows you to track your employees’ progress, monitor skill development, and cater to your employee’s individual needs. An LMS allows your team to effectively and efficiently develop new skills and provides valuable insights that help you provide better training in the future.

You Can Create A Better Company Culture

Business owners often overlook company culture and don’t consider it to be important. That’s because the general perception is that pushing the company forward is more important than happy and motivated employees. Such business owners don’t realize that the two are mutually inclusive. According to studies, a better company culture motivates employees and improves retention. If your employees don’t feel valued or think that they won’t be able togrow within your organization, then they won’t work productively, which will keep your business from moving forward. Using an LMS for staff training allows your employees to evaluate their skill set, efficiently learn new skills and embark on a path to success within your organization.

You Can Enhance Recruitment Efforts

Your HR department probably gets flooded with job applications whenever they set out to find someone to fill an open role. A majority of those job applications may not fit the role description, but still, your HR team will have to go through all of them to find the right applicant. This process can become quite time-consuming and waste your HR team’s time. You can prevent this from happening to your team with an LMS as it provides valuable data and insights from surveys, assessments, courses, etc. Basically, by improving the quality and quantity of data, an LMS helps enhance the recruitment process and enables you to hire the best prospects.

You can utilize your LMS for Pre-employment Tests. You can deliver these tests without adding any more time and resources than is necessary to your hiring process. Also, it can be used to attract ideal candidates. You can post photos and videos of employees using the LMS on your company social media outlets and website to communicate to prospects that you provide a LMS to employees that help pursue professional goals. For quality candidates, it is important to them that your company can help them achieve their goals and improve their skills.

 

Takeaway

An LMS is highly effective for your business and provides several benefits; all you have to do is choose the right solution. CD Training Academy provides a robust LMS to their clients and offers additional training consulting services for several highly regulated industries.

For more information, please email us at sales@cdtallc.com or call 417-553-2121.

Does Your Training Program Reach its Full Potential?

Every FAA Repair Station is required to have an approved training program and use the approved training manual. While there are certain training guidelines Part 145 Repair Stations have to follow, there is no official method to measure competency. How does your repair station measure competency? Some places use a simple sign off sheet. While this is not necessarily a bad thing, it can be more beneficial to also include some type of assessment in order to measure how well the learner knows the information. This method allows supervisors to see if there are any skill gaps and what specific knowledge the learner isn’t retaining.

It is important to not only measure the competency of employees but to track and record their training as well. Oftentimes this can end up being more of a hassle than it needs to be. Organizing and storing all of this paperwork takes time. Sometimes you could be wasting your time focusing on this, or you may even be neglecting this task and not spending enough time on it.

This is where CD Training Academy (CDTA) can help. CDTA is an online training system that offers a variety of courses for other employees in the aviation industry. What sets CD training academy apart from other training systems is that we also offer free customized training with your subscription. Most courses either have a quiz/exam or feedback question at the end to measure the learner’s competency. A couple of examples of these courses are our Part 145 training and drug and alcohol training. Depending on the material, individuals may have the opportunity to review the course content and retake the quiz to improve their scores.

Our learning management system utilizes a variety of methods for individuals to track training. The system provides progress bars to easily show if a learner has started or completed a course, and what their score is once they have finished. CDTA also has built-in record-keeping software, which makes managing training records a breeze. You no longer need to shuffle through stacks of paper. CD Training Academy organizes each individual’s training in a simple to read and easy to access format.

The Three Learning Styles

One of the biggest challenges in the field of training is catering to each person’s particular learning styles. Every individual has a method in which they can acquire the most information. There are three basic learning styles: visual, auditory, and kinesthetic. A challenge that many educators run into is incorporating all three styles into their teaching/training methods. If they only include one or two of them, then some learners may be at a disadvantage and not learn the information as easily. There are a few people that learn best through a combination of the methods. Let’s take a look at the three main learning styles, and how they can be used within a training program to maximize the amount of information that is being absorbed by learners.

Visual learners obtain information easier when there is a visual representation of the concept in front of them. Being able to actually see an example, rather than just listening to a description helps them have a better understanding of the material. One of the easiest ways to show a visual is by providing pictures. These can be printed in booklets and worksheets, or put into PowerPoint presentations or online training courses. Pictures are a great way to clear up any confusion and show people real-life scenarios. Other visual tools are diagrams, charts, demonstrations, and videos. Demonstrations can be more helpful than pictures because learners can see the actual process of how things are done.

Auditory learners learn best by simply listening to what is happening around them. They can sit through a lecture with limited to no visuals and have no problem acquiring knowledge. Other auditory examples could be group discussions, listening to podcasts, or even simple audio clips.

The final learning style is Kinesthetic, which uses hands-on activities that require some kind of movement. One way that training courses often do this is to have the learner pause their progress during a training class or online learning module to physically try something themselves. The people who learn best with this style have to actually do the movements or processes in order to fully grasp the concept.

Many corporate training programs may have a difficult time incorporating all three learning styles, but CD Training Academy uses a variety of techniques to reach all types of learners. Each course offers something different; we try to keep things interesting. Users can find courses with plenty of pictures and diagrams, some with audio and video, and some that even ask them to participate in an activity. We know that everyone has unique learning processes; therefore, we at CD Training Academy do our best to cater to every individual learner.